Customer satisfaction is our first priority. 100% satisfaction guarantee or your money enforceable in accordance with its terms as detailed below and applicable on the purchase of a wide selection of products (see below).
When placing your order select the « TEST ME » option and you will receive a sample of the purchased product . You have 14 days to test the sample , to take the final decision and to contact us if you decide to return the product. Because everyone has a right to change their minds' and it’s free ! You have up to 14 days after your refund demand to return the product.
To be eligible for a refund if all terms and conditions have been respected :
We reeserve the right to limit or decline a refund or exchange, damaged, incomplete or dirty return will not be refunded. You will get refunded the full purchase price of the product excluding shipping costs.
It's really quite simple to do; you just have to :
As soon as we receive and accept the returned items, refunds will issue a refund to your credit card account used for the payment within 10 days.
We reeserve the right to decline a refund, incomplete, dirty or used return will not be refunded.
your item must be unused and in the same condition that you received it.
We will only accept returned products in their original box as received and unused.
If those conditions aren’t met, the reimbursement will be refused.
If you have any questions or for more information about the reimbursement process please email us on: https://gemology.fr/en/contact-us , or by phone +33 01 39 57 82 70.